FAQ

Yes, we do ship abroad. Mainly within Europe.

You can change the language and currency at the top of the page. At checkout, select the country where your product will be sent.

We aim to dispatch your order the same day or the next day at the latest if the product is in stock. On the product page you will see the current stock balance and when it is scheduled to arrive.

The delivery time then varies depending on the address, but within Sweden we ship with DHL which delivers within 1-3 days.

You can read our terms here..

When the brightness cannot be changed on the lamp, it indicates that it has been reprogrammed, in mode 1/''MX'' the lamp only lights up at 100% power and it is then not possible to change the brightness. You can set the lamp to 5 different programme modes. In the manual there is a description of how to reprogram and what light levels each programme mode has. 

We have a 1-year warranty on used/renewal lamps. Used batteries have no warranty. Batteries older than three years are considered used, we deduct 1/3 of the value per year.

No. Since 2022, all lamps have the narrower LX bracket so the old accessories with wider brackets will not work.

All batteries and lamps that have the round connector ("LEDX Connector".) with four pins/sleeves work with each other, however the Cobra lamps require one of the larger batteries. The Cobra lamp requires more amperage than the Snok battery can provide, hence one of the larger battery packs is required. 

Older lamps are compatible with new batteries and vice versa.  

Lamps manufactured before 2014 have a plug that not is compatible with our current batteries. 

Mamba works with the Snok battery and provides 2300 lumens for up to 1 hour and 50 minutes. The Mamba G4's maximum brightness is 5000 lumens, but then requires connection to the larger batteries. Again, the capacity of the Snok battery is not sufficient for the power consumption. 

Important! The new batteries with USB-C charging must NOT be charged with the old Mascot chargers. USB-C only!

Manuals: Cobra X-pand G4 (2023) – Mamba X-pand G4 (2023) – Snok 2000 X-pand (2023)

G4 lamps have improved light output, brightness, comfort and ease of use. 

We have improved our in-house developed X-band reflector with a much wider beam (approx. 160° spread), which has also given the lamps their characteristic shape. The reflector gives the user light in the periphery and illuminates the ground in front of the feet / gives a pleasant map light. 

The Mamba and Cobra G4 have a new button design. The new button is easier to use - especially with gloves - to e.g. switch the light on/off and change brightness. The robust design is designed to withstand weather, wind and years of use. 

The brightness has been turned up a notch with smart solutions for electronics, optics and cooling.  

All electronics are now located in the lamp housing itself, unlike before when they were split between the lamp housing and the electronics box. This makes the lamps more compact and lower, and can be placed closer to the forehead/helmet. Together with the reduced weight, the lamps have become even more ergonomic and comfortable to use - you experience the lamps as feather light with an incredible light!

Read more about Cobra G4 / Mamba G4

In the early production of the G4 lamps, a weakness in the design of the lamp base/bracket was identified. We then introduced a design update to address this, and this is covered by the 3-year warranty that comes with your lamp. 

If you have a problem with your lamp - Please contact us via our service form, and send us a picture of your bracket and we will fix your lamp.

Until July 2023, we offered our customers to exchange connectors (LX to LEDX Connector) free of charge. This was preceded by a number of claimed batteries we received in 2022. 

We examined the batteries and discovered that if the connectors were inadvertently connected in the wrong way (wrong/polarised contacts), the battery could be short-circuited, triggering its safety function to protect against fire. 

There is nothing wrong with the connector itself as long as you connect it correctly. The LX connectors are whimsy, i.e. are designed to prevent misdirection, yet we identified misdirection with excessive force/violence as the cause of misdirection. 

To prevent more customers from suffering from this problem, we reintroduced the round connector whose key has better resistance to handling errors. The LEDX Connector is also backwards compatible with our older models, which we see as an advantage for those customers who want to buy or replace their older model battery with a new one. 

Customers and retailers were informed by email about the problem and that we offered free modification of lamps and battery. For a long period, LEDX carried out free contact replacements and then took the decision to no longer offer this service as, in our opinion, customers and retailers have had plenty of time to carry out the replacement. 

We will of course help all customers to replace their plugs if necessary at a cost. Contact us via our service form to get help with this and other service/repair issues.

Service form

If the battery has been completely discharged after use and then not maintenance charged as prescribed, the cells in the battery pack have probably died. Batteries need regular maintenance charging to function optimally, our recommendation is that batteries are charged every 6 months. If the cells are dead, there is nothing you can do to fix it, the battery is used up and will not be replaced. 

No, you don't have to use the LEDX Charger with USB-C-PD cable to charge your battery, but it is recommended. The LEDX Charger is specifically designed to optimise the charging process of our batteries, which can improve performance and lifetime. The LEDX Charger has a maximum power of 30W. The charging times indicated in the manuals refer to use with the LEDX Charger 

If you use a different USB-C charger: 

Make sure it supports USB-C Power Delivery (PD) to avoid damaging your battery. If your charger has a lower power output, this will extend the burn time. Chargers with higher power output (>30W) can be used, but it will not shorten charging times as batteries can only be charged with 30W at most. 

The Cobra G4 and Cobra G4 Spot are relatively power hungry and require powering with one of our larger batteries; 106 Wh or 141 Wh. 

The burn times for each battery combination are described in manual.

Yes, the Mamba G4 can be powered by all our batteries (36 Wh, 106 Wh and 141 Wh). With the small battery (36 Wh / "Snok battery"), the maximum brightness is limited to 2300 lm due to the maximum capacity of the battery.  

With the other two batteries, brightness is not limited, with the maximum brightness of Mamba G4 being 5000 lm on "Boost" mode, or 4500 lm on 100% power. 

Burn times, power/light modes and programme modes are described in manual.

The Snok lamp can be powered by any of our batteries. 

With the 106 Wh battery, the indicated burn times are about 3 times as long. At full power (2000 lm), the burn time is about 4 hours and 30 minutes, with the 106 Wh battery. 

With 141 Wh batteries, the indicated burn times are about 4 times as long. At full power (2000 lm) the burn time is about 5 hours and 50 minutes. 

Read more about burn times, power modes and programme modes in manual.

All G4 products (Snok 2000, Mamba G4, Cobra G4 & Cobra G4 Spot) are compatible with our fastening system; LX Mount. The foot clicks into the helmet, handlebar or headstand mounts. It is easy to move the light between e.g. the headstand to the handlebar mount on the bike. See all our mounts here..

The Snok battery has a LX bracket which are strapped to the frame or handlebar stem. The larger batteries are attached to the bike frame using PowerPouch. 

The PowerPouch is a battery bag with a wide range of uses that is included in all of our Mamba & Cobrakit that have 106 or 141 Wh batteries. The battery is placed in the PowerPouch and the bag is then strapped to the bike with tensioning straps (Velcro or rubber).  

The PowerPouch can also be attached to a belt, and with the included straps it can be worn on the upper body like a harness holster. 

Yes, sometimes there may be used boiler lamps in good condition in stock as part of our LEDX Renewal trade-in programme. We will carry out the necessary servicing, cleaning and repairs to keep the lamp in the best possible condition. View used lamps

Coupling always remove the battery from the lamp when you're not using it - even if it's only for 24 hours. This prevents unnecessary discharges and protects both devices.

Store the battery on a dry and preferably cool place. Avoid direct sunlight, heat or damp areas - batteries thrive best in stable, cool environments.

For long-term storage, the battery is best left on 30-50 % charge. Avoid storing the battery fully charged or fully discharged - this can significantly shorten battery life.

We are a small passionat manufacturing company in Borås striving to create quality products sustainably. From 1st of January 2020 the company is owned by C2 Vertical Safety AB in Uppsala. Read about our history here..

Don't worry, that's what unfortunately happens sometimes! Create a service order here. we will help you!

We will try to repair your lamp as far as possible. The fee depends on the extent. Create a service request here. we will help you!

Cracks in glass are unusual. We have had a delivery with inferior glass, and will of course help you who have been affected. Create a service ticket here. we will help you!

We do not sell spare parts, instead we offer to repair your lamp for a fee. Create a service request here. we will help you!

Your lamp isn't programmed for enduro use. Please check the manual for programming.

You can find all our contact information here..